Who we are
Our website address is: https://terzi.shop
We have a ‘No Exchange & Refund’ policy.
If we are unable to deliver a product due to low stock levels, we will notify you and offer an alternative. Exchange can only be offered in case of product an incorrect item was sent to you by mistake.
To initiate an exchange, you can reach out to our customer service team within 5 days of product delivery date. Please mention the order number found in your order confirmation email and allow up to 7 business days to process your request. Our customer service team will inform you in case of any additional charges before proceeding with the exchange.
Despite our best efforts, there may be times when the product colors may appear different on your phone or computer screens versus the actual product. Regretfully, our exchange policy does not cater to exchange requests based on color variation.
In case of approved exchange, please make sure that the item(s) are returned in the same condition in which you received them, with all tags attached and in their original packaging. We will not be accepting items that have been used, worn, washed, altered, or damaged.
Pakistan
A standard order processing and shipping fee of only PKR 499 per order will be applied at the checkout. Any further charges due to the size or weight of the product will be borne by us.
Most of our domestic orders get delivered within 2-5 days via TCS and Call Courier. Your order will be process within 3-4 weeks for luxury dresses and for casual dresses order will be process within 10 days.
Prices displayed are inclusive of all taxes.